Refund Policy
Read our refund policy for details on cancellations, refunds, and disputes related to our eco-friendly Bitcoin mining services.
Effective Date: [Insert Date]
At BitSolars, we are committed to ensuring customer satisfaction. Please read our refund
policy
carefully to understand the conditions under which refunds may be issued.
1. General Policy
All purchases made on our platform are considered final. Refunds will only be issued in specific cases as
outlined below.
By purchasing a mining plan, you agree to these terms.
2. Refund Eligibility
- Refunds are eligible in cases of technical issues or service failures directly attributable to BitSolars.
- Refunds will not be issued for changes in market conditions, user errors, or dissatisfaction with mining results.
- Requests for refunds must be submitted within 14 days of purchase.
3. Non-Refundable Items
The following are not eligible for refunds:
- Mining plans that have been partially or fully utilized.
- Transaction fees or service charges associated with payments.
- Any bonus or promotional offers applied to your purchase.
4. Refund Process
- Submit a refund request via our [email protected] email address, including your account details and reason for the refund.
- Our team will review your request within 5-7 business days.
- If approved, refunds will be issued to the original payment method within 10 business days.
5. Partial Refunds
In cases where a refund is approved for partially utilized mining plans, the refund amount will be prorated
based on the remaining duration of the plan.
6. Disputes
If you believe your refund request has been unfairly denied, you may contact us at
[email protected] to escalate the matter.
7. Contact Us
For any questions or concerns about our refund policy, please contact our support team:
- Email: [email protected]
- Phone: +1 (123) 456-7890
Thank you for choosing BitSolars. We value your trust and aim to provide the best service
possible.
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