Refund Policy
Understand our refund policy and the terms that apply to our eco-friendly Bitcoin mining services.
Our Refund Commitment
At BitSolars, we are committed to ensuring customer satisfaction. Please read our refund policy carefully to understand the conditions under which refunds may be issued.
1. General Policy
All purchases made on our platform are considered final. Refunds will only be issued in specific cases as outlined below. By purchasing a mining plan, you agree to these terms.
2. Refund Eligibility
- Refunds are eligible in cases of technical issues or service failures directly attributable to BitSolars.
- Refunds will not be issued for changes in market conditions, user errors, or dissatisfaction with mining results.
- Requests for refunds must be submitted within 14 days of purchase.
What's Not Refundable
Understanding what items and services are not eligible for refunds helps set clear expectations for all our customers.
3. Non-Refundable Items
The following are not eligible for refunds:
- Mining plans that have been partially or fully utilized.
- Transaction fees or service charges associated with payments.
- Any bonus or promotional offers applied to your purchase.
How to Request a Refund
Follow our simple step-by-step process to submit your refund request and track its progress.
4. Refund Process
Submit Request
Submit a refund request via our [email protected] email address, including your account details and reason for the refund.
Review Process
Our team will review your request within 5-7 business days and contact you with updates.
Refund Processing
If approved, refunds will be issued to the original payment method within 10 business days.
5. Partial Refunds
In cases where a refund is approved for partially utilized mining plans, the refund amount will be prorated based on the remaining duration of the plan.
Need Help with Refunds?
Our support team is here to assist you with any questions about refunds, disputes, or policy clarifications.
Contact Our Support Team
For any questions or concerns about our refund policy, please contact our support team:
Email Support
[email protected]Telegram Support
@bitsolars_supportDisputes
If you believe your refund request has been unfairly denied, you may contact us at [email protected] to escalate the matter.
